Because we work with artists, artisans, and manufacturers around the world, shipping times for products will vary. Please refer to the expected delivery times listed on the product page to estimate when you will receive your new gem!
You will have the option of upgrading to expedited shipping at checkout.
All orders shipped to a Wisconsin address are subject to a sales, county, and municipal tax.
Please, email firstname.lastname@example.org for all shipping, return, and refund concerns.
Returns are accepted within 15 days of delivery date for a refund.
To be eligible for a refund, the item must be returned unused in its original packaging.
Upon receipt and approval of the return, a refund will be processed, and a credit will be applied via the original method of payment.
We do our very best to ensure your gems arrive safe and sound to you, but in the unfortunate case that an item should arrive broken or damaged, send a clear photo of the damaged item to email@example.com within 3 days of receiving the item. We will respond with instructions to process a refund.
Indigo & Olivewood has the right to deny a return or refund at any time.
Our Return Policy is subject to change at any time without notice.